Todd Katler

The Poor State of Lead Sourcing in Multifamily

One area where property managers need to up their game is sourcing their leads. An Anyone Home analysis of one large operator found the company's lead source accuracy was only 56%. In my experience, this stat is far from uncommon across the industry.

The Power of “And”

By this I mean operators too often think of implementing solutions as an either/or scenario: should we offer guided tours or self-guided tours? Should we have prospects interact with chatbots or leasing agents over the phone? The answer in these situations is almost always “both.”